Privacy Policy 3ren – Full Commitment
Malaysian Player Data Protection

3ren collects various types of personal data as you interact with our platform. We only collect data that is strictly necessary to provide a safe, fair and seamless service — nothing more. The main categories of data we collect are as follows:

• Personal Identification Information: Full name, date of birth, identification card number (where required for the KYC process), nationality, and residential address.
• Contact Information: An active Malaysian mobile number, email address, and your preferred username on the 3ren platform.
• Financial Information: Payment method details used (Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, FPX), deposit and withdrawal transaction history, and records of gaming wins and losses. We do not store credit or debit card numbers directly — all financial processing is handled through licensed third-party secure payment gateways.
• Platform Usage Data: Games played, session duration, bet sizes, account activity logs, and the setting preferences you have selected on the 3ren platform.
• Technical Data: IP address, device type, operating system, browser type, screen resolution, and other technical diagnostic data that help us identify and resolve technical issues.
• Communication Data: Customer support chat session records, emails sent to 3ren, and feedback you provide through any of our official channels.

3ren collects data through various interaction points throughout your experience on our platform:

• Directly from You: Through the account registration form, KYC form, withdrawal requests, customer support chat, and any information you voluntarily enter on the 3ren platform.
• Automatically: Through cookies, session tokens, and tracking technologies activated when you use the 3ren platform. This data includes technical information about your device and internet connection.
• Via Payment Providers: When you make a deposit or withdrawal using Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX via Maybank2u and CIMB Clicks, the relevant provider may share the necessary transaction information with 3ren to complete the transaction and fulfil compliance requirements.
• Via Third-Party Service Providers: Game software providers, identity verification service providers, and analytics providers we use to operate the platform may share relevant data with 3ren in accordance with established data-sharing agreements.

Every piece of data we collect has a clear and legitimate purpose. 3ren uses your personal data solely for the following purposes:

3ren will not use your data for any purpose not listed above without first obtaining your additional consent. If you have previously consented to receiving promotional communications and wish to withdraw that consent, you may do so at any time through your 3ren account settings panel or by contacting our team directly.

3ren does not sell, rent or trade players' personal data to any third party for their marketing purposes. This is a commitment we have never compromised on since day one of operations. However, there are limited scenarios in which 3ren may share data with certain parties:

• Trusted Service Providers: Companies we engage to operate the platform — such as game software providers, payment gateway providers, and customer support platforms — may receive limited access to data necessary to perform their functions. All such providers are bound by strict data protection agreements with 3ren.
• Relevant Authorities: When required by law or court order, 3ren will disclose information to the relevant authorities. This includes investigations related to money laundering or other financial crimes that may involve accounts on our platform.
• Audits & Compliance: Independent audit firms conducting game fairness assessments and regulatory compliance reviews may access aggregated data (not individually identifiable personal data) as part of their audit process.

Protecting your personal data is one of 3ren's highest technical priorities. Our cybersecurity team continuously invests in the infrastructure and procedures that keep your data secure at all times. The key security measures we implement include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 3ren's servers is encrypted using the same standard employed by leading banking institutions worldwide. This means your information cannot be read by any unauthorised party during transmission.
• Stored Data Encryption: Sensitive data stored in 3ren's databases — including passwords and financial information — is encrypted using robust hashing algorithms. Even in the unlikely event of a security breach, this data cannot be read in its original form.
• Layered Access Control: Only 3ren staff with a legitimate business need are permitted to access player data, and such access is governed through a strict role-based access control (RBAC) system with full audit logs.
• 24-Hour Monitoring: An automated threat detection system monitors 3ren's infrastructure around the clock to identify and respond to any suspicious activity in real time.
• Regular Data Backups: Data is backed up regularly to secure, geographically separate locations to ensure rapid recovery in the event of any unexpected technical incident.

Regarding retention periods, 3ren retains your personal data for the duration your account is active, plus any additional period required by legal and regulatory compliance obligations — typically five to seven years after account closure. Data that is no longer needed for any legitimate purpose will be securely deleted or anonymised in accordance with our established data disposal procedures.

The 3ren platform uses cookies and similar tracking technologies to ensure the platform functions correctly, enhance the user experience, and help us understand how players use our services. The cookies we use include:

• Essential Cookies: Required for core platform functions such as login authentication, session management, and maintaining security. These cookies cannot be disabled without affecting the functionality of the 3ren platform.
• Preference Cookies: Saving your preferences such as display language, game settings, and interface options so you don't have to reconfigure them every time.
• Analytics Cookies: Helps us understand how players use the 3ren platform, which pages are visited most frequently, and where players encounter difficulties — so we can make continuous improvements.
• Security Cookies: Helps detect and prevent suspicious activity such as unauthorised login attempts or session manipulation.

You can manage your cookie settings through your web browser's options. Please note, however, that disabling essential cookies may prevent certain features of the 3ren platform from functioning properly. For more information on how to manage cookies, refer to the help guide for your web browser.

As a 3ren player, you have clearly defined rights regarding your personal data. We fully respect and facilitate the exercise of these rights:

To exercise any of the rights above, please contact the 3ren data protection team by email at [email protected] or via live chat within the platform. We will verify your identity before processing any data-related request to ensure your information remains secure.

The 3ren platform is intended for users aged 18 and above only. We do not knowingly collect, store, or process any personal data belonging to individuals under the age of 18. Should we discover that a child's personal data has been collected without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the account in question.

3ren reserves the right to modify this Privacy Policy from time to time to reflect changes in how we handle data, changes in applicable legal requirements, or changes in the services we offer. When material changes are made to this policy, we will notify you via:

• An in-platform notification on 3ren upon your next login.
• An email notification to the address registered to your account.
• A notice displayed on the 3ren homepage for an appropriate period before the changes take effect.

The date of the last update will always be displayed at the top of this document. Continued use of the 3ren platform after a revised Privacy Policy comes into effect will be considered your acceptance of those changes. If you do not agree with the changes made, please close your account and request data deletion before the new policy takes effect.

If you have any questions, concerns or complaints regarding how 3ren handles your personal data, there are several ways to get in touch with us:

• Live Chat: The fastest option — available 24/7 via the chat icon within the 3ren platform. Our team is fluent in Bahasa Malaysia and understands the local context.
• Email: Send your detailed enquiry to [email protected]. All emails will receive a response within 24 hours on business days.

For formal data protection complaints that cannot be resolved internally, you have the right to refer your complaint to the relevant body with jurisdiction over such matters under applicable Malaysian law. Further information about this avenue can be obtained through the 3ren support team.

We value every piece of feedback we receive about our privacy policies and practices — it helps us do better in protecting the interests of the 3ren player community we serve every day.